Privacy Policy
Last Updated: October 16, 2025
TechOnEdge ("we," "our," or "us") is committed to protecting the privacy of your personal information. This Privacy Policy describes how we collect, use, and disclose personal information when you visit our website, www.techonedge.co.za, and use our integrated IT services and custom software development solutions.
By accessing or using our website and services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect information that can identify you as an individual ("Personal Information") through various means:
A. Information You Voluntarily Provide
You may provide us with Personal Information when you interact with us, such as when you:
- Request a Free Quote or Consultation: Name, company name, email address, phone number, and details about your technology needs.
- Contact Us: Name, email address, phone number, and the content of your message via email, phone, or contact forms.
- Subscribe to a Blog or Newsletter (if applicable): Email address.
B. Information We Collect Automatically
When you visit our website, we automatically collect certain information about your device and usage through cookies, web beacons, and similar technologies:
- Usage Information: Pages viewed, the time spent on our site, links clicked, and the referring website.
- Device Information: IP address, browser type, operating system, and mobile device identifiers.
- Location Information: General geographic location inferred from your IP address (e.g., Cape Town, South Africa).
We use technologies like Google Analytics for website analytics to understand user behaviour and improve our site. Please refer to our separate Cookie Policy for more details on how we use cookies.
2. How We Use Your Information
We use the collected information for the following purposes:
- To Provide Services: To respond to your requests for quotes, services, and support, and to fulfil our contractual obligations (e.g., providing custom software or managed IT services).
- Communication: To communicate with you about your account, transactions, and service updates, or to send promotional and marketing communications (where permitted by law and based on your preferences).
- Improvement and Development: To analyze website usage, troubleshoot problems, customize the user experience, and improve our services, features, and website technology.
- Security and Fraud Prevention: To protect our website, business, and clients from fraud, security threats, and other illegal activities.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes, including South Africa's Protection of Personal Information Act (POPIA).
3. Disclosure of Your Information
We do not sell your Personal Information to third parties. We may share your information in the following circumstances:
- Service Providers: We may share your information with trusted third-party service providers who perform services on our behalf, such as website hosting, data analysis, email delivery, and customer relationship management (CRM) systems. These parties are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
- Legal Requirements: We may disclose your information if required to do so by law, court order, or in the good faith belief that such action is necessary to comply with legal obligations or protect the rights, property, or safety of TechOnEdge, our clients, or the public.
- Business Transfers: In the event of a merger, acquisition, restructuring, or sale of assets, your Personal Information may be transferred as part of that transaction, subject to the new entity honouring this Privacy Policy.
- With Your Consent: We may share your information with any other party with your explicit consent.
4. Data Security and Retention
We implement appropriate technical and organizational measures to protect your Personal Information from accidental loss, unauthorized access, use, alteration, or disclosure. However, no internet transmission is entirely secure, and we cannot guarantee the absolute security of your data.
We will retain your Personal Information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
5. Your Rights (POPIA Compliance)
As a data subject under the Protection of Personal Information Act (POPIA), you have certain rights concerning your Personal Information, including the right to:
- Access: Request a copy of the Personal Information we hold about you.
- Correction: Request that we correct any inaccurate or incomplete Personal Information.
- Deletion: Request that we delete your Personal Information, subject to legal and contractual exceptions.
- Objection: Object to the processing of your Personal Information.
- Withdraw Consent: Withdraw your consent for the processing of your Personal Information at any time, where processing is based on consent.
To exercise these rights, please contact us using the details in Section 7. We will respond to your request in accordance with POPIA and other applicable laws.
6. Links to Other Websites
Our website may contain links to third-party websites, such as our trusted hardware and hosting partners (e.g., Canon, Dell, Vercel, AWS). We are not responsible for the privacy practices or the content of these external sites. We encourage you to review the privacy policies of any site you visit.
7. Contact Information
If you have any questions about this Privacy Policy or our data practices, please contact us:
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will revise the "Last Updated" date at the top of the policy. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of the website after any changes indicates your acceptance of the new terms.